Võluhaldjas, an Estonian ecommerce brand selling cosmetics and wellness products, has carved out a niche by offering sustainable, natural options across skincare, haircare, wellness, and baby care. Maintaining high standards while keeping operations efficient isn’t simple – especially for a small team of six managing daily orders and fulfilment.

The challenge

The complexities of managing various shipping providers, generating parcel labels, and tracking orders manually were adding up. Võluhaldjas needed a solution that would not only save time and streamline workflows but also offer customers a seamless experience they expect. Montonio’s all-in-one checkout solution emerged as the ideal choice.

Solution

Võluhaldjas integrated Montonio’s shipping solution, which provided a single platform to manage shipments and print parcel labels without the hassle of juggling multiple contracts. This consolidated system allowed them to access delivery services and tracking tools in one place, creating a streamlined workflow that saved hours of admin time. Automated tracking codes give customers a real-time view of their orders, enhancing trust and satisfaction.

In addition to delivery, Võluhaldjas implemented Montonio’s payments, including card payments and Apple and Google Pay. As Kerit noted, the convenience of card payments has simplified checkout, with customers increasingly preferring the quick, modern process over logging into their bank. Montonio’s competitive pricing also aligned with Võluhaldjas’ commitment to keeping costs low while delivering high value.

You don’t have to make or print parcel labels, and everything is in one place. Financially, it is also much cheaper.

– Kerit, Owner, Võluhaldjas

Results

Since switching to Montonio, Võluhaldjas has seen significant improvements in efficiency, cost savings, and customer experience. The time spent on creating parcel labels and managing multiple providers has been drastically reduced, allowing the team to focus more on their mission of delivering natural, ethical products. Montonio’s competitive rates have also helped Võluhaldjas operate more cost-effectively in a challenging economy.

Customer feedback has been positive, with many noting the ease of checkout and timely, trackable deliveries. Montonio’s payment and delivery solutions have enabled Võluhaldjas to maintain a high standard of service with minimal admin work, ensuring that their focus stays on offering quality products.

Montonio gives customers a lot of comfort and security. The automatically sent tracking code saves a lot of time and builds customer trust.

– Kerit

Does your current checkout system require too much manual work? Sign up for Montonio and streamline your processes freeing you up to deal with things that really matter.