‍Medpoint, a prominent Estonian company, has built a reputation for providing high-quality medical equipment and wellness products, from physiotherapy tools to rehabilitation devices. With a mission to make these products accessible and educate customers on their use, Medpoint needed a reliable and cost-effective way to manage a diverse range of products across both their online store and two physical locations in Tallinn.

The challenge 

Previously, managing payments and deliveries required multiple plugins and separate contracts, leading to higher costs and frequent technical issues. Medpoint wanted a solution that would unify their processes, reduce administrative tasks, and keep their operations running smoothly. After evaluating options, they chose Montonio for its all-in-one platform designed to simplify both payment and delivery management.

Solution

With Montonio, Medpoint streamlined its entire order fulfilment process. Instead of juggling multiple plugins, Montonio’s unified platform allowed Medpoint to manage all payment methods and delivery providers in one interface, significantly reducing the time needed for administrative tasks. The ability to print all parcel cards in sequence saved both time and resources, eliminating the need for sticky labels and reducing the risk of warehouse errors. Montonio’s system also accommodated orders placed via email, providing a convenient way to track and manage these alongside standard orders.

Montonio’s comprehensive delivery solution proved especially valuable by allowing Medpoint to print multiple parcel labels from a single page, something that wasn’t possible with previous systems. This efficient setup not only accelerated the fulfilment process but also reduced costs. By removing the complications of separate delivery plugins, Medpoint now enjoys a more streamlined, cost-effective approach to order management.

Montonio’s delivery solution has significantly accelerated our fulfilment process. We can print parcel cards in sequence, saving time and avoiding wasted sticky paper. It’s much more cost-effective than our previous setup.

– Karl, CEO, Medpoint

Results

Since switching to Montonio, Medpoint has seen substantial savings in both time and costs, estimating a monthly reduction of €1,000 compared to previous solutions. The simplification of parcel label printing and order tracking has improved warehouse efficiency, reducing errors and allowing the team to focus more on customer service. Montonio’s single-page parcel printing has been a major advantage, especially when handling high-volume orders.

Montonio’s commitment to continuous improvement has been especially appreciated by Medpoint. With regular feedback from merchants and a dedication to new feature development, Montonio’s platform has become more than just a tool – it’s a long-term partner. Medpoint is confident that as Montonio evolves, their operations will only continue to benefit from the platform’s growing capabilities.

What makes Montonio particularly special is their willingness to listen to feedback and develop new features. Their solution is already great, but we know it will keep getting better as they grow with us.

– Karl, CEO, Medpoint

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